Case Study: Strengthening Fraud and Corruption Resilience for a NSW Government Agency
THE CHALLENGE
A large New South Wales state government agency with more than 700 staff providing essential services to over 50,000 customers across NSW recognised the growing importance of building a strong integrity and accountability culture to safeguard public resources, maintain trust, and comply with state government expectations around fraud and corruption control in line with the Independent Commission Against Corruption (ICAC) expectations.
While the agency had many fraud and corruption control measures in place, there was a need to strengthen awareness, consistency, visibility and oversight across all directorates. Leadership sought to refresh staff understanding of fraud and corruption risks, identify key vulnerabilities, and improve internal controls to prevent, detect, and respond to potential incidents more effectively.
OUR APPROACH
InConsult was engaged to deliver a comprehensive fraud and corruption awareness and risk assessment program. The engagement included:
- Delivering introductory fraud and corruption awareness training to nearly 50 staff across multiple directorates.
- Facilitating multiple interactive fraud and corruption risk workshops attended by around 50 participants from all directorates.
- Developing a detailed Fraud and Corruption Risk Register that identified key risks, potential causes, impacts, and existing controls.
- Assessing the effectiveness of current internal controls and identifying opportunities to strengthen the control environment through targeted risk treatments.
The workshops were highly collaborative and generated open discussion among staff about real-world risk scenarios and potential vulnerabilities.
OUTCOMES & IMPACT
The engagement resulted in a strengthened understanding of fraud and corruption risks across the agency, with staff demonstrating a greater sense of ownership and accountability.
The newly developed Fraud and Corruption Risk Register provided a practical tool to guide prevention, detection, and response activities.
The process also contributed to a positive shift in culture, raising awareness, and reinforcing the agency’s commitment to integrity and public trust.
The agency is now implementing additional risk treatments to further strengthen its fraud control framework and internal control environment.
Would you like to know more about our fraud and corruption prevention, risk management, cyber security and internal audit and assurance capabilities for NSW state government agencies? Contact us today.
This case study is drawn from a real-life engagement/project between InConsult and our client. While client details are not disclosed for commercial and confidentiality reasons, this case study is based on a real engagement and reflects genuine results and outcomes. Specific client references and project details can be shared with prospective clients during the proposal process.